FAQ

Frequently Asked Questions

How do I place an order?

Hagerstown2Go is a marketing and technology company bringing customers and restaurants closer together. You can place an order now by selecting one of the open restaurants on the left or call 240-850-2148 and one of our customer service representatives will assist you with placing your order.

How long does it take for delivery?

The average delivery time varies based on volume or time of day but typically is 40 minutes and up to one hour for dinner deliveries.

Avoid delays by scheduling your delivery in advance. You can schedule deliveries days, weeks, or even months in advance by selecting a date from the calendar on the home page. This is great for special occasions or surprise dinners.

What are my payment options?

* Residential/Hotel: Cash or Credit Card.

If you are paying with cash and have a bill larger than $20.00, you must either leave a note in your online order or tell us over the phone. Our affiliated self-employed drivers do not carry enough change to break large bills without notice.

We accept Visa, Master Card, American Express, and Discover credit cards.

Can I order from multiple restaurants?

Because of our wide delivery range and number of restaurants we no longer allow multiple restaurants on the same order. However, you may still place two separate orders from two restaurants. The order minimum and delivery fee will apply per order. You can leave us a comment after placing your first order letting us know that it's part of a multiple order; this has proven beneficial when coordinating your delivery. Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.

Can I cancel my order?

Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 240-850-2148 and a manager will assist you.

I have a problem with my order, what should I do?

If there are any problems with your order, you must call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount.

**Hagerstown2Go does not issue refunds for orders, only the restaurant can**

 Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are contractually obligated to not refund any orders without consent from the restaurant.